silwritersguild | Technical Issues with the SWG Archive

Recently, our webhost made some upgrades behind the scenes. Unfortunately, these upgrades have created some issues with our software, eFiction, and several errors have been reported that we are in varying stages of working on. We are aware of (and working on) the following errors:

Some site functions (including replies to comments) return a "Not Acceptable!" error. We are waiting on our webhost to whitelist our domain so that this error is hopefully fixed. (This should be fixed. PLEASE let a mod know if you see this error.) ETA: Psych! It's back. It's like a horror movie killer: It won't stay dead. I've put in another support request with some language this time about this error not being something I'm willing to tolerate having to address every few weeks/months forevermore. We'll see what they do. ETA2: My support request/mild threat seems to have gotten the response I wanted, and the error is done again ... for now? Please report it if it comes back!
Comment and other email notifications are not being sent. The contact forms to PM authors, therefore, do not work either. Please note that this includes password resets, which are sent via email. Contact a mod if you need your password reset. We are investigating this issue. This issue should be fixed. Please reach out if you know that you are not receiving notifications that should have been sent.
The site sometimes posts duplicates of stories, comments, replies, and chapters. ~~I believe this might be due to a slow response from the site and people clicking multiple times because they think the first didn't register. Please click only once; it will go through, I promise.~~ I do know that the struck-out issue was happening, but duplicates post sometimes for reasons that aren't anyone's fault. If you need something deleted, feel free to reach out, and I will handle it for you.
Special characters were not displaying correctly. We managed a partial fix; currently, special characters do not display correctly if the story was added in HTML (versus rich-text/TinyMCE) mode. Switching TinyMCE on (under Account -> Preferences) and ticking the box under the story field to use the TinyMCE editor, then posting/reposting the story will fix this problem. If you need help from a mod fixing your stories, please let me know.

We rely on our members to report errors. We cannot fix what we do not know is wrong. If you are having a problem with the site, it is most likely the site, not you and not your system. Please report problems by reaching out to us at moderator@silmarillionwritersguild.org. We're also reachable over all of our social media, but email gets the fastest and most reliable response. Thank you to those of you who have reported problems so far.

We are aware of the problems above, but if you run into one that is preventing you from using the site as intended, please reach out. We will do our best to find a solution or a workaround from our end.

The larger takeaway from this, though, is that we need to move away from eFiction faster than our plan to do so next summer. We have been working on a test site with new software for some time now, and Dawn and Russandol will be intensifying their work on this in the weeks to come with the hope of transitioning the archive away from eFiction as soon as possible. We thank you all for your patience and regret the inconveniences caused by the latest upgrade.